Refund and Returns Policy

Sea Lion Oman
Effective Date: 02-05-2025

At Sea Lion Oman, we are committed to providing our customers with high-quality products and exceptional service. If, for any reason, you are not completely satisfied with your purchase, we offer a fair and transparent refund and returns policy.

1. Return Eligibility

We accept returns under the following conditions:

• The item(s) must be unused, undamaged, and in original packaging.

• Return requests must be submitted within 14 days of receiving your order.

• You must provide a valid proof of purchase (invoice or order number).

Note: Because we are a wholesale supplier, returns are generally accepted only for defective, damaged, or incorrectly shipped items.

2. Non-Returnable Items

We do not accept returns for the following:

• Customized or made-to-order items

• Products that have been used, installed, or altered

• Clearance, final-sale, or discounted bulk orders

• Items returned without prior approval

3. How to Request a Return

To initiate a return, please contact our support team at:

📧 Email: contact@sealionoman.com

Include the following details:

• Order number

• Item(s) you want to return

• Reason for return

• Clear photo(s) showing damage or defect, if applicable

Our team will respond within 1–2 business days with return instructions and shipping information.

4. Shipping for Returns

• Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item sent, damaged or defective item).

• Returned items must be securely packed to avoid damage during transit.

• We recommend using a trackable shipping service and keeping the receipt.

5. Refunds

Once your return is received and inspected:

• If approved, we will issue a refund to your original payment method within 7–10 business days.

• You will be notified via email once your refund is processed.

• Shipping charges (original and return) are non-refundable, unless the return is due to our error.

6. Order Cancellations

• Orders can be canceled within 24 hours of placement.

• After this period, if the order has been processed or shipped, it cannot be canceled.

7. Damaged or Defective Products

If you receive a product that is damaged or defective:

• Notify us within 48 hours of delivery

• Provide photos and a description of the issue

• We will replace the item at no additional cost or offer a refund, depending on your preference

8. International Orders

We ship worldwide. Please note:

• Return shipping for international orders is the responsibility of the customer, unless due to our error.

• Customs duties and import taxes are non-refundable.

• Exceptions or special cases will be handled via email on a case-by-case basis.

9. Exceptions & Disputes

In rare situations where standard terms do not apply, we will communicate alternative solutions directly via email. We aim to resolve all issues fairly and professionally.

Need Help?

For any questions related to returns, refunds, or product concerns, please contact us:

Sea Lion Oman
Email: support@sealionoman.com
Website: https://sealionoman.com