Frequently Asked Questions (FAQ)
Welcome to the Sea Lion Oman FAQ page. Here you’ll find answers to the most common questions about our products, ordering process, shipping, and more.
1. What products does Sea Lion Oman offer?
We supply a wide range of industrial products including fasteners (bolts, nuts), hand tools, rigging tools, machinery tools, industrial wheels, and building hardware. We cater primarily to wholesalers, distributors, and industrial buyers.
2. Where is Sea Lion Oman based?
We are proudly based in Oman, serving customers across the globe with quality products and reliable service.
3. Do you ship internationally?
Yes, we ship worldwide. Shipping fees and delivery timelines vary depending on destination and order volume. If there are any exceptions, we will notify you via email.
4. How do I place a wholesale order?
You can place an order directly through our website by selecting products and submitting your inquiry or by contacting us at:
📧 contact@sealionoman.com
Our sales team will respond promptly with a quotation and payment details.
5. Is there a minimum order quantity (MOQ)?
Yes, since we operate as a wholesale supplier, certain products may require a minimum order quantity. MOQs vary by product and will be specified on the product page or quotation.
6. What payment methods do you accept?
We accept secure payment methods including:
Bank Transfer (TT)
Credit/Debit Cards
PayPal (for select orders)
LC (Letter of Credit) for bulk or long-term buyers
All payment details will be provided in your quotation or invoice.
7. How long will it take to receive my order?
Delivery times vary based on your location and order size:
Domestic (Oman): 3–5 business days
International: 7–21 business days, depending on shipping method and customs
Exact delivery time will be shared when the order is confirmed.
8. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and a link to track your shipment. If you do not receive it, please contact us at: shipping@sealionoman.com
9. What if I receive damaged or defective items?
If any item is defective or damaged upon delivery, notify us within 48 hours. We will provide a refund, replacement, or resolve the issue promptly. Please include photos and your order number.
10. Can I return items?
Returns are accepted for damaged, defective, or incorrectly shipped items. For full details, please refer to our Refund and Returns Policy. Return requests must be submitted within 14 days of receiving the order.
11. How do I contact Sea Lion Oman?
You can reach us via:
📧 Email: support@sealionoman.com
🌐 Website: https://sealionoman.com